Shipments are made by Malca Amit and are subject to their conditions
Shipping refers to the transfer of Items into the Customer's physical possession.
Orders placed in accordance with these General Terms and Conditions (GTS) can only be shipped within the specified Region.
It is important to note that shipments cannot be made outside of this Region.
Items will be delivered to the shipping address provided by the Customer at the time of placing the Order ('Shipping Address').
Please be aware that shipments cannot be made to hotels, forwarding agencies, university campuses, distribution points, post office boxes, or any locations not approved by OKKER & OCKERS. Items will only be shipped once full payment for the Order has been successfully processed.
No shipments will be processed by OKKER & OCKERS if the full payment cannot be charged. Details about available shipping methods will be displayed on the card confirmation page and the Order summary page before the Customer confirms the Order. Shipping costs will be added to the total price and communicated to the Customer prior to order confirmation.
OKKER & OCKERS will ship Items within the time frame specified at the time of the Order. If no specific shipping time is mentioned, Items will be shipped no later than thirty (30) days from the Order date, provided the Customer has made full payment.
Delays out of our control and for which OKKER & OCKERS are not responsible are for example: engraving one of the items, unforeseen circumstances, delivery zone, traffic disruption.
Depending on the case, if the Customer's desired date and/or time slot is not honoured for any reason whatsoever, OKKER & OCKERS shall inform them and ask whether they still prefer to purchase the Item(s) and change the delivery date or time slot, or to cancel the Order for a full refund.
No deliveries are made on Saturdays, Sundays or bank holidays.
Applicable shipping costs are stated on the WS at the time the Order is placed and depend on the destination zone selected by the Customer.
If the Customer is absent at the time of delivery, Malca Amit will issue a re-delivery request. If the Customer is also absent at the time of this second delivery attempt, the parcel will be returned to OKKER & OCKERS head offices, resulting in the Order being cancelled. Not that a service fee of 50 euros will be charged and consequently deducted from the refunded amount.
The responsibility of risk is on OKKER & OCKERS for the products until they are delivered to the Customer, at which point the Customer is responsible once delivery has been made to the shipping address provided by the Customer.
OKKER & OCKERS reserves the right to refuse an order if it estimates that delivery of the order is too difficult.
Defects and Damage to Products or Parcels
To avoid any disputes, OKKER & OCKERS advises that Customers inspect the condition of the Items upon delivery. Any defects or issues noticed (such as a damaged product or opened parcel) should be noted by the Customer on the delivery slip, along with a signature.