Bracelets, earrings and necklaces can be returned within
14 days of receipt.
Rings are non-returnable.
OKKER & OCKERS or its carrier will contact the Customer to arrange for the return of the item(s). Refunds will be processed within 14 days from the Customer’s cancellation notice or within 2 business days after OKKER & OCKERS receives the returned items.
Refunds will be issued to the payment method used at the time of purchase (bank card or PayPal). Outbound shipping costs are not refunded.
If the item was a gift, only the Customer (the purchaser) has the right to cancel the order, not the recipient of the gift.
For returns, the items must be in their original packaging with all accompanying materials such as boxes, authenticity certificates, accessories, packaging materials, labels, and booklets. A copy of the invoice must also be included. Any returned items that are damaged, worn, soiled, incomplete, or show signs of use will not be refunded or exchanged and will be returned to the Customer.
OKKER & OCKERS will inspect the returned items to ensure they meet the return conditions. The items must be new, unused (not worn or engraved), and in their original undamaged packaging with labels still attached.
Items returned in incomplete, damaged, worn, or soiled condition, or without the necessary documentation (such as the invoice and certificate of authenticity), will not be eligible for a refund or exchange and will be sent back to the Customer.
If all conditions are met, Okker & Ockers will refund the purchase amount, excluding outbound shipping costs.
The cost of return shipping is the responsibility of the customer.
This return policy applies to
all international orders.
Defective or damaged Items
If any items are found to be defective on arrival or if the Customer is dissatisfied with the purchase of a non-personalised item, they may return the Items or request an exchange or refund, as outlined in the specific terms for each option in these GTS.
When an item is returned, OKKER & OCKERS will inspect and assess if the returned Item is in acceptable condition.