Creating an account allows you to track your order status, update your details, securely store your personal information and see past orders. More benefits will be added in the future. Your data will never be shared.

Yes, you can purchase directly on our website from almost every country over the world.

At the moment we only sell online but you can always make in person appointment with us in Antwerp or Marbella. Book an appointment now through the Contact Portal.

Yes, it is always possible to make a physical appointment with us in Antwerp, Marbella or an online appointment to get a better look at our pieces. Please book a personal consultation with our team through the Contact Portal.

For diamonds larger than 0.5 ct, we can provide a GIA, HRD, or IGI certificate upon request and for an additional fee. Diamonds over 1 ct always come with a certificate. Triangle-cuts, regardless of the carat size, do not include a certificate unless specifically requested. Please contact us for any requests.

Yes, we can create a custom-made gift card especially for you. Please consult our Contact Portal or contact us directly via WhatsApp.

For some rings Okker & Ockers uses Bi-colour setting. “Bicolouring” is a technique where a yellow gold piece is set with white gold on the underside. The created contrast accentuates the brilliance of the diamonds by placing them on a reflective white gold surface.

Yes, we offer one free ring resizing, including the delivery fee.

All Okker & Ockers pieces are handcrafted in Antwerp, the diamond capital of the world.

Use Okker & Ockers exclusive ring-size system. If you're still unsure about your size, we can send a physical ring sizer to your address.

Yes, every Okker & Ockers piece comes with a unique, handwritten jewel certification, guaranteeing its authenticity.

You can find the lengths of our necklaces and bracelets on our product page. Additionally, we can tailor the lengths especially for you on request. Simply get in touch with us via the Contact Hub.

In the unfortunate event that your ring does not fit, we may be able to resize your ring. Please contact us as soon as possible.

No, Okker & Ockers pieces are expertly handcrafted to last a life time and use the finest materials available.

1. Soap & Water: Mix warm water with mild dish soap.

2. Soak & Brush: Let the jewellery soak for 15-20 minutes, then use a soft toothbrush to gently scrub around the setting and diamond.

3. Rinse & Dry: Rinse with warm water and dry with a lint-free cloth.

Avoid: Harsh chemicals (bleach, chlorine) as they can damage the metal.

Most Okker & Ockers rings come with an engraving option as shown directly on the product pages if available.

All Okker & Ockers pieces are handmade meaning very slight variations could occur.

Yes, on rings we offer one free resizing, including the delivery fee.

Okker & Ockers jewellery is crafted from 18-karat pure gold, and we exclusively use lab-grown diamonds in all our creations.

Lab-grown diamonds are shaking up the diamond industry. Learn more about lab-grown diamonds by visiting Okker & Ockers dedicated lab-grown page.

Yes, lab-grown diamonds are real diamonds. Lab-grown diamonds are identical to their natural counterparts in every way—chemically, physically, and optically—except they are created using advanced growing techniques rather than mined from the earth.

Yes, diamond testers identify real diamonds. Since lab-grown diamonds are real diamonds, they will pass the test.

Through Okker & Ockers Bespoke Service you receive the option to select your own stones. However, please note that this makes your piece a product of our custom-made service rather than part of our branded selection, which will affect the price and certification of your piece.

For lab-grown diamonds larger than 0.5 ct, we can provide a GIA, HRD, or IGI certificate upon request and for an additional fee. Diamonds over 1 ct always come with a certificate. Triangle-cuts, regardless of the carat size, do not include a certificate unless specifically requested. Please contact us for any requests.

18-karat gold consists of 75% pure gold, offering the ideal balance of purity, durability, and rich color. It is highly resistant to tarnishing, damage, and staining.

For some rings Okker & Ockers uses Bi-colour setting. “Bicolouring” is a technique where a yellow gold piece is set with white gold on the underside. This contrast accentuates the brilliance of the diamonds by placing them on a reflective white gold surface. Handcrafted to stand out.

All pieces are made and shipped from Antwerp, Belgium.

Shipping costs to Europe are always included in the prices listed on our website.

Since each piece is handcrafted and tailored to you, orders will take between 3 to 6 weeks to arrive. If you cannot wait that long you can always contact us through the Contact Portal and our team may speed up the process if possible.

Unfortunately, we cannot deliver to PO boxes as a signature is required upon delivery.

We can cancel or change your order as long as your order has not been already be shipped to you. For tailored items or custom-made orders, we will have to make sure that your order has not passed the production phase yet. Please contact us as soon as possible.

Yes, we ask for a signature to make sure your jewellery arrives safely.

Okker & Ockers ships worldwide (excluding Russia).

Necklaces, earrings and bracelets can be returned within 14 days after purchase. However, all ring orders are final since they are uniquely tailored to you and can therefore not be returned. You can read our return policy on each product page.

We may be able to arrange an exchange as long as you agree to cover the cost of the return of the original order, the delivery of the new item and eventually the price difference of the pieces if any.

If you’d like to inquire about an exchange, please contact us through the Contact Portal.

Unfortunately bespoke pieces cannot be returned. As every customised piece is uniquely handcrafted for you, we are unable to accept returns or offer refunds.

However, we may be able to resize certain designs or make minor adjustments if needed.

Customised pieces include rings with engravings or rings made to a specific size.

For resizing and return questions, feel free to reach out to us via the dedicated Contact Hub.

Once we received and confirmed your return we will notify you that your refund is on its way. It can take up to 14 days for us to proceed your return.

Engraved pieces are considered custom-made meaning we cannot accept returns or exchanges for such pieces.

If your piece arrives damaged, we will repair or replace it. If your jewellery sustains damage after delivery, we can repair it at your expense.

Okker & Ockers payments are securely processed through Shopify Payments, ensuring a seamless and protected shopping experience. We accept a variety of payment methods:

Credit/Debit Cards: Visa, Mastercard, American Express, Discover

Digital Wallets: Apple Pay, Google Pay, Shop Pay

PayPal: Secure payments through your PayPal account

Note: Available payment methods may vary based on your location and device.

For more information, visit Shopify’s Payment Page.

For the time being we do not accept instalments.

Absolutely. We prioritise your security by utilising Shopify Payments, which is PCI-compliant and employs advanced encryption to protect your payment details. Additionally, our store uses SSL certificates to ensure all data transmitted is secure.

Your payment method will be charged immediately upon completing the checkout process. You'll receive an order confirmation email once the payment is successful.

At this time, our system only supports one payment method per order. We recommend selecting the payment option that best suits you at checkout.

Payments can be declined for various reasons, including:

1. Incorrect payment details: Ensure all information is accurate.

2. Insufficient funds: Check your account balance.

3. Bank restrictions: Some banks may block certain transactions; contact your bank for more information. If issues persist, consider using an alternative payment method or contact us directly via the Contact Portal.

For the moment we only accept payments via the Shopify pay system. However, a bank transfer could be accepted upon request. Please contact us via the Contact Portal.

For orders within the European Union (EU), all prices include VAT, so you won’t have to pay additional taxes upon delivery.

For orders outside the EU, customs duties and import taxes may apply depending on your country’s regulations. These charges are determined by local authorities and are the responsibility of the customer.

We recommend checking with your country’s customs office for specific details before placing an order