Mind@work bv and/or OKKER & OCKERS GENERAL TERMS AND CONDITIONS FOR ONLINE SALES = GTS. Hereafter Mind@work bv or OKKER & OCKERS are considered to be the same entity. Version 1.08.2024 Mind@work bv , is a company registered in Belgium under number BE0436417945…… with address at Mariënlaan 22, 2650 Edegem Belgium with VAT number BE0436417945……. (hereafter ‘Mind), designs and sells items of jewellery under OKKER &OCKERS’s jewellery (the ‘Brand’). Mind@work bv has established a remote sales system for a selection of items (hereafter the ‘Items’) via its website and Instagram account. which can be accessed at the following address: www.okkerockers.com and Okker & OCKERS on Instagram (hereafter the ‘Website or WS’), out of the full catalogue of all items of Mind@work’s jewellery, which appears on the Website. The Items sold on the [[WS]] are only intended to be shipped to the following locations: France, Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, the Netherlands, Portugal, Slovakia, Slovenia, Croatia, Poland and Monaco, (hereafter the ‘Region’) and the UK
Scope of Application
These General Terms and Conditions of Sale (the “Terms”) apply to all purchases of items made through the WS website or other social media platforms (e.g., Instagram) by individuals or entities acting solely as consumers (the "Customer(s)"). By purchasing items through the WS or Instagram, the Customer confirms their full acceptance of these Terms. At the time of purchase (referred to as the "Order"), Customers must check a box indicating that they have read, understood, and unconditionally agreed to these Terms, without the need for a handwritten signature. Visitors to the WS can save or print these Terms for their reference. Mind@work reserves the right to modify these Terms at any time, without prior notice. However, the version of the Terms that applies to any Order is the one agreed to by the Customer at the time the order is placed.
Information on the items
Information about the items available for purchase on the Website (WS) can be found on the WS itself, Instagram, or, if applicable, in an OKKER & OCKERS store. However, it is important to note that the descriptions of precious materials' weight, as well as the number of gemstones and their carat weight, are provided for informational purposes only and may vary slightly. For jewellery, all details and images are based on ring size 53 and bracelet size 17. Although OKKER & OCKERS strives to accurately represent its products on the Website, we cannot guarantee that the appearance of items will exactly match what is seen on your screen. Slight variations in colour, craft or sizes may occur due to the specific technical settings of your item. OKKER & OCKERS reserves the right to change the selection of items available for sale on the Website at any time, without affecting any orders that have already been placed. Orders may not exceed three items in a single transaction unless explicit prior approval is given by OKKER & OCKERS. Items that can be purchased on the Website will either have an “Add to Cart” or "Pre-order" button. For any questions, customers are encouraged to contact OKKER & OCKERS directly at contact@okkerockers.com.
Ordering Procedures
Customers may have the option to personalise certain items (e.g., through engraving or embossing), if applicable. To request personalisation, customers must click the "Add engraving" button and provide the necessary details. OKKER & OCKERS reserves the right to decline any personalisation request that includes inappropriate, illegal, or defamatory language that could damage the OKKER & OCKERS brand image. It is the customer’s responsibility to ensure the accuracy of the information provided. The customer agrees to release OKKER & OCKERS from any liability for errors in the provided details. Personalised items cannot be cancelled, exchanged, or refunded.
Customer Account Details
If customers have created an account, usernames and passwords are strictly personal and should be kept confidential. Customers are responsible for safeguarding this information and must not share it with others. Customers agree to notify OKKER & OCKERS immediately if their account details are lost, stolen, or used fraudulently. Additionally, if OKKER & OCKERS suspects that a third party has accessed a customer’s account, password, or login information, OKKER & OCKERS reserves the right to terminate the account and will notify the customer via email or phone. If any information provided to create the account changes, customers must update it on the Website or Instagram before placing a new order. OKKER & OCKERS may update the required information for placing orders or creating and managing customer accounts at any time. Any changes will be posted on the Website.
Order Confirmation
Customers must review and confirm all orders before finalising. Before submitting the final confirmation, customers can verify their order details, such as the total price and shipping method, and make any necessary adjustments before agreeing to proceed. Please note that payment is required for all orders. Final confirmation occurs when the customer clicks the ‘checkout’ button. Once the customer confirms their order, OKKER & OCKERS will send an email acknowledging receipt of the order. An official order confirmation email will only be sent once the payment has been successfully processed. This email will include the order ID, total order amount, shipping details (cost and time), a summary of the purchased items (including quantity, price, and key features), and the purchase invoice. The order confirmation email, as outlined above, confirms that OKKER & OCKERS has accepted the order, establishing a legally binding sales contract between OKKER & OCKERS and the customer. Both OKKER & OCKERS and the customer agree that electronic communications are legally binding, including the automated systems used on the website, which track the type and date of the order. OKKER & OCKERS recommends that customers keep a printed or digital copy of the order confirmation for their records. Customers are informed that OKKER & OCKERS sends order confirmation emails to the email address provided. If the confirmation email is not received, customers should check their spam folder. OKKER & OCKERS is not liable for errors in the email address entered or if the confirmation message is not received. In such cases, the sale will be considered final, unless OKKER & OCKERS cancels the order due to unavailable items, payment issues, or suspected fraud. However, customers still have the right to withdraw from the purchase.
Availability
The items available for sale on the OKKER & OCKERS website are those listed on the site on the day the customer visits. These items are subject to inventory availability or manufacturing processes. OKKER & OCKERS reserves the right to remove items from sale at any time. If any or all the items in an order are unavailable after the order has been placed, the customer will be notified via email as soon as possible. The email will inform the customer about the unavailability of the items and the cancellation of all or part of their order. If the entire order is cancelled, OKKER & OCKERS will contact the customer, inform them of the cancellation, and issue a refund for the full order amount. This refund will be processed as quickly as possible and no later than fourteen (14) days after the cancellation. If only part of the order is cancelled:
- The order will be confirmed, and the customer's account will be charged for the full order amount.
- The available items will be shipped to the customer. OKKER & OCKERS will inform the customer about the unavailable items and issue a refund for those items. The refund will be processed as quickly as possible and no later than fourteen (14) days after the available items have been shipped.
Order Refusals
Please note that purchases made on the website are intended solely for retail consumers for personal use or as gifts. OKKER & OCKERS reserves the right to refuse or cancel any order that exceeds the authorised limit of three (3) items per order. Additionally, OKKER & OCKERS reserves the right to suspend or cancel the processing of any order and/or shipment at any stage if there is a payment default, partial payment of any amount owed by the customer, a payment issue, or suspicion of fraud or fraudulent activity related to the use of the site, including regarding past orders.
Item Prices
The prices of items listed on the website are displayed in euros and include all applicable taxes and VAT based on the destination country of the goods. Unless stated otherwise at the time of ordering, these prices do not cover shipping costs, which are added to the total price of the items. Shipping fees will be shown before the customer confirms the order. All available shipping methods are detailed in the General Terms of Sale (GTS) and on the website. OKKER & OCKERS may adjust these methods and prices at any time. Customers are encouraged to regularly review the general terms of sale on the website. The prices shown for items at the time of the order reflect the current retail prices. OKKER & OCKERS reserves the right to change the prices of items and shipping costs at any time, and customers will be notified of these changes before placing an order. While OKKER & OCKERS performs routine checks to ensure the accuracy of prices, errors may still occur. If a pricing error is discovered in an order, the customer will be informed promptly. OKKER & OCKERS reserves the right to cancel any order for items listed at an incorrect price. If payment has already been processed for such an order, the customer will be refunded the full amount. If the order has already been delivered, the item must be returned to OKKER & OCKERS. Payment is required at the time the order is placed. The order confirmation email will include a detailed breakdown of the price for each item, including shipping costs if applicable. VAT rates vary depending on the destination country of the shipment. The actual VAT charged on the customer’s order will be calculated when the order is ready for shipment. Changes in tax laws between the time the order is placed and when the order confirmation email is sent may affect the sales tax on the customer’s purchase. If this results in a higher tax amount, OKKER & OCKERS will contact the customer to confirm the order again.
Products
OKKER & OCKERS products are crafted from 18K gold, unless otherwise specified on the website or Instagram. OKKER & OCKERS exclusively sources lab-grown diamonds from legitimate, conflict-free suppliers in compliance with United Nations resolutions, based on the company's knowledge and/or written guarantees from the suppliers. For custom-made products or upon special request, OKKER & OCKERS may use naturally grown diamonds. The updated price for such items will be communicated to the customer.
Payment Methods
OKKER & OCKERS accepts payments via Shopify Payments, a third-party payment processor. Customers can pay using the following methods:• Credit or Debit Cards (Visa, MasterCard, American Express)• Other payment options supported by Shopify Payments (Apple Pay, Google Pay).
Payment Processing
Payments are securely processed through Shopify Payments. During checkout, customers will be prompted to enter their payment information. All payment data is subject to Shopify Payments' terms and conditions.
Currency
All prices and transactions on the website are quoted in Euros (€).Customers are responsible for any currency conversion fees or charges that may apply if their payment method uses a currency other than Euros. Customers who choose to pay in a currency other than euros are responsible for any exchange rate losses.
Payment Authorisation
By placing an order, customers authorise OKKER & OCKERS to charge their chosen payment method for the total order amount, which includes taxes, shipping fees, and any other applicable charges.
Payment Confirmation
After successful payment processing, customers will receive an email confirmation as proof of payment.
Disputes
If a customer believes there is an issue with their payment, they should contact customer support at contact@okkerockers.com.OKKER & OCKERS will address and resolve any payment disputes in compliance with applicable laws and regulations.
Refunds
Refunds for returned or cancelled orders will be processed in accordance with the Company’s Return and Refund Policy.Refunds will be processed to the same payment account used for the purchase.
Taxes
Customers are responsible for any applicable taxes, including sales tax, VAT, or other taxes imposed by their local jurisdiction. These taxes will be calculated and displayed during checkout.
Compliance - Warranty - After-Sales Service
The seller is obligated to deliver a product that meets the terms of the contract and is responsible for any defects present at the time of delivery. Additionally, the seller is liable for any defects arising from packaging, assembly instructions, or installation instructions if the seller is contractually required to install the product or if the product is installed under its responsibility. To fulfil the contract, the product must:
- Be suitable for the intended use typically expected of a similar product and, where applicable
- Match the description provided by the seller and possess the qualities described to the buyer.
- Have the qualities a buyer can reasonably expect based on public statements made by the seller, producer, or their representative (such as advertisements or labels).
- Possess the characteristics agreed upon by both parties or be suitable for a specific use brought to the seller’s attention and accepted by the seller.
Legal claims for product defects must be made within 30 days of receiving the product. For hidden defects, the buyer must take legal action within 30 days after receiving the item. Regarding the legal warranty for hidden defects, OKKER & OCKERS will either offer a full refund for the returned or provide a partial refund if the customer chooses to keep the item. Alternatively, the customer may request a repair or replacement of the item.
CLAIMS
For any information, claims or questions pertaining to the General Terms of Sale that OKKER & OCKERS has instituted or individual articles, Customer must contact OKKER & OCKERS via contact@okkerockers.com
Force Majeure
The fulfilment of all or part of OKKER & OCKERS's obligations may be suspended in the event of a force majeure that causes disruption or delay in their execution. OKKER & OCKERS will notify the Customer of such an event of force majeure within eight (8) days of its occurrence. OKKER & OCKERS will not be held liable for any direct or indirect damages arising from the use of the Website, including but not limited to inaccessibility, data loss, damage, destruction, or any viruses that may affect the user's computer or device, or the presence of a virus on the Website. OKKER & OCKERS does not guarantee the legality or accessibility of the Website's content in all countries.